Shipping Policy

Here's the complete, updated Shipping Policy:

Shipping Policy

Thank you for shopping with us! This policy outlines the terms and conditions regarding the shipment of our products.

Shipping Information:

  1. Processing time: Pre-order items ship as soon as stock arrives (see individual product pages for current arrival dates). In-stock items are typically processed within 3 business days of payment.
  2. Shipping cost: Due to the size and weight of our saunas, we offer a flat rate of $450 AUD for delivery to your nearest depot, within NSW, VIC, QLD, and ACT.
  3. Local pickup: Save $100 by collecting your sauna locally from Orange, NSW — use code "OrangeNSW" at checkout.
  4. Residential delivery: Want it delivered directly to your door instead of the depot? Get in touch, and we'll arrange this for an additional cost, where available.
  5. Outside our delivery area: If you're in WA, NT, TAS, or SA, get in touch and we'll organise a freight quote for you.
  6. Order tracking: Once your order has shipped, you will receive a confirmation email containing tracking information, which you can use to monitor the status of your delivery.
  7. Inspecting your delivery: Please inspect your sauna carefully before signing for it at the depot or upon delivery. If you notice any visible damage to the packaging or product, note this on the delivery paperwork before signing, and photograph the damage if possible — this protects your ability to make a claim with the freight carrier. If you discover damage after accepting delivery (concealed damage), please contact us within 48 hours so we can assist with a freight claim.
  8. International shipping: We do not ship internationally.