Returns Policy

Returns Policy

Change of Mind
We do not accept returns, refunds, or exchanges for change of mind. All sales are final once an order is placed. Please choose carefully and ensure you're confident in your selection before purchasing — if you have any questions about a product before buying, contact us and we're happy to help.

Your Rights Under Australian Consumer Law
Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law (ACL), which cannot be excluded. Under the ACL, you are entitled to a refund, replacement, or repair if a product has a major problem — meaning it:

• has a problem that would have stopped someone from buying the item if they had known about it;
• is unsafe;
• is significantly different from the description; or
• doesn't do what we said it would, or what you asked for, and can't easily be fixed.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired within a reasonable time, you may then choose a refund or replacement. Please retain your proof of purchase (e.g. your receipt or order confirmation).

Return Process
To make a claim under the ACL, contact our customer support team with your order details and a description of the issue. We will assess each claim individually and advise you of the outcome.

Return Shipping
If a return is approved under the ACL, return shipping costs are the responsibility of Euphoria Saunas where the fault is ours or the product is defective. In all other cases, return shipping is the customer's responsibility.

Damaged or Defective Items
Please refer to our Shipping Policy for how to report delivery damage. For faults that emerge after delivery, contact us immediately with photos and a description of the issue so we can assess your claim.

Pre-Order and Final-Stock Items
Items marked as pre-order are charged in full at checkout. Once shipped, standard ACL rights apply as above — pre-order status does not extend any change-of-mind rights. Items marked as final stock (not to be restocked) are sold as-is and are not eligible for change-of-mind return, though ACL rights for major faults still apply.

Contact Us
If you have any questions about this policy or a specific order, please contact our customer support team.